You can whatsapp us on 8484891847 . Or drop us a mail at infoejiri@gmail.com. We'd love to help you with your queries
From my account, you can access all the information related to your order(s). It gives you complete control to do the following:
No, you do not need to have an account to shop on Ejiri. But we do recommend you to have yourself registered with us to avail offers, discounts.
To register, you just need to click on the top right of our website. Click on the ‘Register’ option below login to create your account.
To reset your password, please click on “Forgot Password” option available in the Account/Login page. Enter the email address and the link to set a new password will be mailed to your registered Email ID.
Once your payment is authorised and your order is completed, you will receive an email from Ejiri confirming the order placement. You would be provided with the Order Number, details of the order and the amount you have paid.
We do not take orders over the phone. The customer would have to place an order on www.ejiri.in by themselves.
If the order has not been dispatched only then you can modify your existing order. To do so please get in touch via email on ————— or Whatsapp. -+91 8484891847
The delivery time varies from cities to cities. Typically it takes 3-4 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 3 to 5 days. Some cities in North East India & J&K etc. may take minimum 5 to a maximum of 7 days. Due to unforeseen reasons there might be delay in shipments and would appreciate your patience. We would definitely try our best to get your shipment delivered asap. you can get in touch with us on infoejiri@gmail.com and we would be able to help you out
If the order has not been dispatched only then you can change your address after placing the order. Please get in touch via email on infoejiri@gmail.com or Whatsapp on 8484891847
To check the status of your order, log in to www.ejiri.in and go to “My Orders” section under “Account”. We will also email you when there is a status update to your order.
Unfortunately, we do not take preorders. You can click on Notify When Available tab and we will notify you as soon as the product has been restocked. Also, do check out social media stories for updates on re-stock.
We are sorry you're facing hiccups while placing an order; we'd hate to inconvenience you further. So here are some options: Try using a different browser or device if possible or contact us on ———- or you can use the chat option available on the website. Our team will try to resolve your issues as soon as possible.
You can cancel your order before it is shipped. Once shipped your order cannot be cancelled
Yes. It is possible for us to deliver your shipment to India. We would need the complete shipping address along with a local contact number.
We ship within 1-2 days of you placing the order. For domestic shipping it takes 5-7 days. In case of any exception we would call and inform you.
In the unlikely event you are missing an item from your order, this is probably due to
your order being dispatched in separate parcels, if this is the case please check
your emails or contact us.
A shipping charge of Rs.100 will be applicable to all domestic orders below Rs 5000. The charges will be waived off for an order value of Rs.5000 or above.
Shipping charges for our international customers will be calculated during check out depending on the order value and dimensions of your order
Ejiri uses reputed logistics provider/partner to deliver products to your doorsteps. Once your order is placed, one of our logistic partners would pick the product from us and deliver it to you.
As soon as the order is shipped from our warehouse, you will receive an email/sms with tracking details. Please do check your junk/spam emails too as sometimes the email gets labelled as such.
We understand that you can’t wait at home (or office - whatever your delivery address is) right from the time you’ve placed the order till it’s delivered to you. We will make three attempts to deliver the order to you; each attempt on a consecutive day. So, in case you have missed the order delivery, please write to us at infoejiri2gmail.com long with your order number and we shall take care of it. In case the package is returned to us after an attempted delivery, we will be able to offer a partial refund after deduction of Rs 200 as the charges we had to bear to have the products packed ,onward and reverse shipping.
Sorry we do not have Cash On Delivery option at the moment.
Yes, we do deliver all over India. If delivery service is not available through our partnered courier companies, we will ship your order through India Post.
The delivery time varies from cities to cities. Typically it takes 3-4 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 3 to 5 days. Some cities in North East India & J&K etc. may take minimum 5 to a maximum of 7 days. Due to unforeseen reasons there might be delay in shipments and would appreciate your patience. We would definitely try our best to get your shipment delivered asap.
Yes, we do ship worldwide. Please connect us infoejiri@gmail.com for orders.
Customers have to bear custom charges or any other additional charges.
We have tied up with reputed courier companies such as DTDC, Delhivery, etc. You will receive an email with your tracking details once we dispatched your order. You can track your order 24 hours after your order has been shipped.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at infoejiri@gmail.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost.
Every order is shipped only to a single address. If you wish to ship products to different addresses, you will need to place multiple orders. We would love to be able to solve that in the near future with the advancement of technology
In case the ordered items do not reach the customer within 30 days from the shipping date from our warehouse, we will offer a full refund, provided any tracking information does not show that delivery was attempted at the customer doorstep. However, in the case of packages for which we do not have tracking details, we will assume in good faith that the package delivery was not attempted and we will refund the entire amount within 7 days from the date of raising a complaint with us.
For shopping with ease, our website offers you several payment options that are absolutely safe and secure. You can chose to pay with a UPI, credit or debit card, which can be a Mastercard, Maestro, Visa , using our secure payment gateway. You may opt to pay using Credit card , Debit card , Net Banking & Direct deposit to our account. If you are facing any difficulty in completing your transaction, do reach out to us!
There are no hidden charges. The prices shown against each product are the final prices inclusive of GST and you wouldn’t be asked to pay any more than that.
All credit card and debit card payments on Ejiri are processed through secure and trusted payment gateways.
Yes. You can make payment through the mobile site of Ejiri. The mobile site too uses trusted payment gateways which keep your card information secured and protected.
Our payment gateways are extremely secure and any payment that does not come to us through the gateway gets kicked back to your source bank account. Usually, this happens within a 24-hour window. You can check with your bank for confirmation.
We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us yet. Do not worry, please send us a mail at infoejiri@gmail.com and we'll sort it together.
If your payment fails, you can retry the payment using a different payment method.
You can pay through Online Payment
Unfortunately we do not accept orders through them. Your order needs to be placed through the website only
At this moment we do not take bulk orders.
As of now we don’t have physical store.
You can add a comment while checking out, we will be happy to gift wrap your product, add a personalised note (incase you need one) and route the gift to recipient's address!
All promotional codes are for one time use only. The same is non-refundable or cannot be en-cashed incase of a return.
